Goldcar Reviews

Name: Goldcar
Rating: 1.09

1.1 Rating 360 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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1.1

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Mary John

Anonymous

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Goldcar 1 star review on 23rd September 2024

Rts

Charlie Eadie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car broke down They told me to go 100 miles for a replacement!!!! And no response to 10 requests for a refund”

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Posted 8 months ago

“Very bad! booked special upgrade for not charging a deposit but at the pick up the guy say that this is mondatory and no questions. Booked full/full tank service but received half tank car. extra cleaning is offered or you can gamble what dirty is.. never ever choose it..”

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Posted 8 months ago

“Goldcar Rip off - avoid! 10 Sept 2024, 12:56 Save Booked a car for 3 days in Bari from Goldcar at Airport. Prepaid, submitted ALL documents , scanned as requested and accepted on their database and confirmed booking received for @exclusive and instant car delivery in office". Further included in booking: "Cancellation guarantee due to unforeseen circumstances. Price guaranteed. No deposit required" and I prepaid rental of Euro 167.91 by card. The information supplied went through a vetting process on their website before they issued confirmation and contract. On collection they did not supply the car in an expedited manner. Then refused because I did not have an international drivers license, although my drivers license is in english and has prior (on same trip) been accepted by various car rental companies in the UK, France and Italy. I insisted then on getting a refund , the very unhelpfull assistant, Claudia, would not help and said I had to contact their customer service who would arrange refund. On contacting them they refused, claimed that I should have cancelled the rental an hour before pick up time and did not. This despite the fact that I was refused the rental and Bari Goldcar effectively cancelled the contract well before the one hour before pick up time. All my mails to Goldcar Customer service has been ignored and not replied to, subsequent to this exchange. This is clearly a rip off and unethical practice and I would advise everyone to avoid them like the plague, unethical rip off. Rather go to another local car hire operator in the Airport terminal where I got treated very efficiently immediately afterwards and had a good experience. AVOID GOLDCAR, they do not even honour their own rules including; "Super Relax Cover Included: "Key'n Go!’ Collection Included", "Cancellation guarantee due to unforeseen circumstances. Price guaranteed. No deposit required" (these clauses copied from the actual contract confirmation), and their separate free cancellation 1 hour before pick up rule in the fine print. AVOID and spread the word. They do not deserve 1 Star..”

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Posted 8 months ago

“This is the worst car rental company I've ever dealt with! They completely take advantage of their customers and steal your money. After paying for a rental, they refused to accept my passport as valid ID, leaving me unable to rent the car. When we requested a refund, we never received a single penny back. Avoid them at all costs!”

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Posted 8 months ago

“Thieves, fraudsters, and criminals. Be warned. Avoid. Hard sell on insurance 350E, deposit cost 1500E. Returned full tank. Charged me 80E fuel + 50E penalty. Absolutely shocking and disgusting. Take photos of everything is key. Then they billed me for a fine, French authorities confirmed no fine. Still trying to get money back. Disgusted by the whole experience.”

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Posted 8 months ago

“The car we were allocated had engine problems which we discovered as we drove out. Took it back to exchange for a safe car and they claimed we must have damaged the engine. We had to pay a second fuel and damage deposit or we couldn't get another car. Now they haven't refunded the first fuel deposit. Even more infuriating is they ask you to review them on their own website but this can only be done before your deposit is returned. Very dodgy.”

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Posted 9 months ago

“Went to pick up our car which was pre booked and prepaid, a whopping £560 was added for additional insurance then we were introduced to our car which had less boot capacity and was smaller than we requested and paid for so our cases wouldn't fit. Offered us no solution just refunded the additional money paid for insurance and left us with three teenagers at 10pm finding our own way to our accommodation which was half an hour away. Truly truly awful”

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Posted 9 months ago

“Nederlands Ik heb een ontzettend slechte ervaring gehad met Goldcar. Na het huren van een Fiat van 25 juli tot 4 augustus 2024, kreeg ik een e-mail waarin werd beweerd dat ik schade aan de auto had veroorzaakt, wat totaal niet waar is. Ik heb foto's van de auto genomen op de dag dat ik hem ophaalde, die duidelijk laten zien dat de schade al aanwezig was. Desondanks weigeren ze mijn borg terug te geven en proberen ze me verantwoordelijk te houden voor schade die ik niet heb veroorzaakt. De klantenservice is totaal onbehulpzaam en lijkt niet geïnteresseerd in het oplossen van het probleem. Ik raad Goldcar absoluut niet aan en zou iedereen aanraden om elders een auto te huren. English I had an extremely bad experience with Goldcar. After renting a Fiat from July 25th to August 4th, 2024, I received an email claiming that I had caused damage to the car, which is completely untrue. I took photos of the car on the day I picked it up, clearly showing that the damage was already present. Despite this, they refuse to return my deposit and are trying to hold me responsible for damage I did not cause. Customer service is completely unhelpful and seems uninterested in resolving the issue. I strongly advise against using Goldcar and recommend renting a car elsewhere. Español: Tuve una experiencia extremadamente mala con Goldcar. Después de alquilar un Fiat del 25 de julio al 4 de agosto de 2024, recibí un correo electrónico en el que se afirmaba que había causado daños al coche, lo cual es completamente falso. Tomé fotos del coche el día que lo recogí, que muestran claramente que los daños ya estaban presentes. A pesar de esto, se niegan a devolver mi depósito e intentan responsabilizarme por daños que no causé. El servicio de atención al cliente es completamente inútil y parece no estar interesado en resolver el problema. Desaconsejo encarecidamente el uso de Goldcar y recomiendo alquilar un coche en otro lugar.”

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Posted 9 months ago

“Make sure you get a full check list of what should be in the vehicle.!!! I dropped off my hire car in Alicante after having it for 10 days with no check list. Upon returning the car all the outside was fine, however the person checking the car lifted up the boot floor compartment and told me I had lost the tyre compressor, which i never knew was in there in the first place? I never had any tyre issues or need to even see if it had one. They do not check their cars properly and rip you off for things you have not done. I argued that i had no idea it was in there to begin with and that when i collected the car at 11.30 pm they did not give me a full check list of what should be in the vehicle. They do not check all of their cars properly and are badly run company. I was asked on returning the car to Alicante, where i had collected the car from as it was not one of theirs? I replied I picked it up from this airport!! If they had no clue the car was even collected from this airport, how can they tell me the car was properly checked the last time it was dropped off?? They have tried to charge me 60 euros but I have blocked them from my credit card which i paid on. I recommend if using these Charlatans then you do the same and pay by credit card and put deposit on credit card also”

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Posted 9 months ago

“First of all bad communication , I rent a car that cost double the price , adding different insurrance or 400 euro and when my car didn’t want to start one day they ask me to pay for the tolls truck and it wasn’t my fault , customer service never answer on time until I called couple of time . Basically it wasn’t a good experience and I will never book with them”

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Posted 9 months ago

“PLEASE DO NOT USE GOLDCAR!!!! They WILL rip you off and leave you with large and entirely unexpected charges. We were forced to pay significant extra insurance cover fees (£250.00) even though we had previously paid for enhanced cover. They are clever about it because they deliberately mislead and confuse things with vague (& likely spurious information) while you’re stood at the front of a huge queue at the desk when you go to collect. I WOULD STRONGLY ADVISE YOU PAY EXTRA WHEN BOOKING AND USE A REPUTABLE & RELIABLE COMPANY!!!! (Eg Hertz, Sixt etc) You may pay what appears to be a little more initially, but rest assured it will be less costly overall and certainly worth the peace of mind. We will NEVER use Gold car again. Complete rip off merchants!”

Helpful Report

Posted 9 months ago

“it is a scam ! I rented today a car online in Portugal with my credit card by opting for not using the full insurance. That gave me a price of about 27 euros a day for the selected type of car (a "ford fiesta category"). At the airport desk, they asked me a deposit of eur 1200 plus other eur 300 for garanties. Normal. However, the credit card used to pay online does not have my name in it and i was informed I could not go along with the car rental. So I was asked to cancel the reservation. As the airport desk did not show any interest to find a solution, I called the respective contact point. After some 40 minutes on the phone speaking with different people from different departments i was finally informed I could not go along with the car rental AND also i would not be reimbursed on the amount already paid for 2 weeks. To avoid that i would need to pay the full insurance for more eur 238, which given the circumstances I had to follow not to loose my money and not to ruin my holidays. From eur 27 a day I am paying now eur 45. First and last time i rent a car here. Secondly, the check out document for the car was sent to me by email instead of being given in paper together with the contract. That document mentions to check the car before leaving the airport. If nothing is said then, once you leave with the car it becomes an integral part of the contract, meaning if there is a defect you have not noticed you are most probably paying for it after delivering the car. Finally, when speaking with someone from goldcar, I asked to get a copy of the conversation we held. Then the phone was disconnected.”

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Posted 9 months ago

“It's an absolute scam of a car rental company. The price doubles when you pick up the car on-site after paying everything online. They have a lot of hidden costs that appear when you get the car and again after you return it. I picked up the car at Madrid airport and encountered very rude staff. The price also increased due to numerous "fines" that are applied for reasons only God knows. After returning the car, be prepared to be charged at any time if they think something went wrong. Their terms and conditions actually state that they will charge you an extra 40 euros in Spain if you get a speeding ticket, just for forwarding you a form from the police. Plus, they will charge you an extra 10 euros if you pay the fine through their system. Avoid them.”

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Posted 9 months ago

“Do not use these thieves! Absolutely disgusting customer service, adding on charges that are more than the contract, additional amount taken at the end, when evidenced that the amounts taken are wrong, they just ignore emails and stop replying. Despicable people and company, avoid at all costs.”

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Posted 10 months ago

Helpful Report

Posted 10 months ago

“★ Doesn't even deserve a 1 star. Terrible customer service. This is a common issue I have read with every customer who has left a review. Wish we read the reviews properly before using these! We got charged over $150 euros for a full tank of fuel. We filled up a mile away and they said because we used 2 litres it's empty. What are you supposed to do!? Fly!!? Jokers. Do not Use!”

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Posted 10 months ago

“I booked through Ryan air with a quote… I booked through Ryan air with a quote for £68.23 for a weeks hire. On collecting of the car, we were informed of extra insurance cover that would be 30 euros. Seemed worth the cover. The man was also saying we had to pay a deposit for fuel but this would be returned to us. All very stressful tbh, when u have spent 4 hours on a flight and you just want to get to the resort On checking credit card bill, we were charged £163.07 This is an overpayment of nearly £70.00 It’s now a month in of contacting Ryan air and Goldcar and still nothing has been resolved. Ryan air have said it is nothing to do with them and Goldcar have blatantly lied and told me they have returned my monies, however this is not true. Please think seriously before booking with this company.”

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Posted 10 months ago

“First and foremost, DO NOT RENT HERE IF YOU WANT TO WORK WITH HONEST PEOPLE. I had to sign the document of the state of the car before even receiving the car keys or even seeing the car. Upon arriving I saw damages to the car that were not documented. After telling the people on site, I was assured it was updated in their system and it all was written. I took pictures anyway as I thought that was weird. When giving back the car, no one on site. The next day a huge amount of money was deducted of my account without any explanation or email telling me why. After contacting Goldcar, I still have no clue what 'extra damages' were done. Goldcar has been silent since, I am still waiting to receive a receipt with the costs of the reparations (which are not going to happen as I am sure they will do the same trick to the next renter). You have been warned, beware.”

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Posted 10 months ago

“Hvis man ønsker at starte sin ferien godt - SÅ LEJ IKKE JERES BIL FRA DETTE FUSKER FIRMA, som lave det vildeste scam mht. ekstra bilforsikringer og giver dig en lavere bilgruppe end du har betalt for. MEGET VIGTIGT INFO I kan kun betale med kreditkort ellers skal du tvunget til at købe deres dyreste forsikring. Vi lejer aldrig bil hos dem igen!! Et godt råd skal Goldcar havde med på vejen - lad vær med at prøve at skyde jeres kunder, det er en meget kortsigtet strategi!!”

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Posted 10 months ago

“I booked a car at Barcelona airport. During the boarding at Zurich Airport, we were informed about a long delay in the flight, due to weather conditions. I tried to contact GoldCar Call Center at that time, but since it was after 8.00 pm CET – they only work from 8am to 8pm - I only managed to get the customer service email on the website, whom I wrote about the flight delay, knowing it was the last one of that day. During the flight to Barcelona, they replied me back, saying that they were waiting for me at Terminal 2 - I was arriving at Terminal 1, but it was OK - and that I'd able to collect the car. The flight landed after 11.30PM, and after I collected my luggage and I went to T2- more or less 35m aprox. The unpleasant surprised was to find that the office in T2 was closed, and nobody was there. The office in T1 was also closed because I checked before going to T2. I've sent several emails to customer service email address, attaching the email I received from them (saying they were "waiting for me"), and requesting to pick up the car the next day - because the payment was charged to my credit card - but until now I have no response. The day after, I was able to contact the customer service by phone, and when I explained all the external circumstances, I heard "well, you have lost the reservation, what a pity". A similar, but much more rude and aggressive response I got from an employee at the Barcelona Airport office, who practically told me "well, I suggest you sue the airline company because you were unable to follow our service clauses". It could happen that I had not "meet GoldCar services demands" but if customers inform about a flight delay - beyond their will- and GoldCard confirms that they are waiting for them, they should do so. They also had the right to informed me that due to my arrival time, despite the payment, the reservation was lost, but this was not the case. If a FYI: During the booking process, there was not any option to add the flight number, which would allow GoldCar to know the arrival of their customers.”

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Posted 10 months ago

Goldcar is rated 1.1 based on 360 reviews