Goldcar Rip off - avoid! 10 Sept 2024, 12:56 Save Booked a car for 3 days in Bari from Goldcar at Airport. Prepaid, submitted ALL documents , scanned as requested and accepted on their database and confirmed booking received for @exclusive and instant car delivery in office". Further included in booking: "Cancellation guarantee due to unforeseen circumstances. Price guaranteed. No deposit required" and I prepaid rental of Euro 167.91 by card. The information supplied went through a vetting process on their website before they issued confirmation and contract. On collection they did not supply the car in an expedited manner. Then refused because I did not have an international drivers license, although my drivers license is in english and has prior (on same trip) been accepted by various car rental companies in the UK, France and Italy. I insisted then on getting a refund , the very unhelpfull assistant, Claudia, would not help and said I had to contact their customer service who would arrange refund. On contacting them they refused, claimed that I should have cancelled the rental an hour before pick up time and did not. This despite the fact that I was refused the rental and Bari Goldcar effectively cancelled the contract well before the one hour before pick up time. All my mails to Goldcar Customer service has been ignored and not replied to, subsequent to this exchange. This is clearly a rip off and unethical practice and I would advise everyone to avoid them like the plague, unethical rip off. Rather go to another local car hire operator in the Airport terminal where I got treated very efficiently immediately afterwards and had a good experience. AVOID GOLDCAR, they do not even honour their own rules including; "Super Relax Cover Included: "Key'n Go!’ Collection Included", "Cancellation guarantee due to unforeseen circumstances. Price guaranteed. No deposit required" (these clauses copied from the actual contract confirmation), and their separate free cancellation 1 hour before pick up rule in the fine print. AVOID and spread the word. They do not deserve 1 Star..