it is a scam ! I rented today a car online in Portugal with my credit card by opting for not using the full insurance. That gave me a price of about 27 euros a day for the selected type of car (a "ford fiesta category"). At the airport desk, they asked me a deposit of eur 1200 plus other eur 300 for garanties. Normal. However, the credit card used to pay online does not have my name in it and i was informed I could not go along with the car rental. So I was asked to cancel the reservation. As the airport desk did not show any interest to find a solution, I called the respective contact point. After some 40 minutes on the phone speaking with different people from different departments i was finally informed I could not go along with the car rental AND also i would not be reimbursed on the amount already paid for 2 weeks. To avoid that i would need to pay the full insurance for more eur 238, which given the circumstances I had to follow not to loose my money and not to ruin my holidays. From eur 27 a day I am paying now eur 45. First and last time i rent a car here. Secondly, the check out document for the car was sent to me by email instead of being given in paper together with the contract. That document mentions to check the car before leaving the airport. If nothing is said then, once you leave with the car it becomes an integral part of the contract, meaning if there is a defect you have not noticed you are most probably paying for it after delivering the car. Finally, when speaking with someone from goldcar, I asked to get a copy of the conversation we held. Then the phone was disconnected.