They refused to provide the car using the excuse that I didn't have an International Driving Permit. They claimed it was a new rule introduced by the police last week. When I told them I drove in Spain just days ago, they changed the story to say that if caught, the police will confiscate the car for 20 days. I booked with no problems right after with another company. Later I found out that this is their excuse when they are overbooked. If they do have a car, they will use the same excuse to coerce you into paying additional insurance (suddenly, the police concerns no longer apply!). Avoid at all costs if you want to enjoy your travels! You might pay a bit more, but at least you'll be treated with respect. I wasted an hour with Goldcar, and got no car, while with the other company where I didn't even have a booking I had the key in 10 minutes...