Goldcar Reviews

Name: Goldcar
Rating: 1.10

1.1 Rating 374 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

Questions

Metrics

1.1

Based on 374 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goldcar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goldcar 5 star review on 2nd September 2025

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After four years of loyal use of Goldcar, I must leave a negative review because they penalized me €60, stating that I breached the "full-to-full" tank policy. I filled the tank, washed, and vacuumed the car the day before returning it to the airport because I had an early morning return. The trip from my hotel to the airport was about 30 minutes, so I spent approximately €5-8 on fuel. I had left a deposit of €138 for the full-to-full policy and spent €68 returning it to full. Apart from that €60 penalty, I ended up paying €266 in total, which I think is unfair. For this reason, I would not recommend this company.”

Helpful Report

Posted 4 months ago

“Absolute scandal!!! We rented a car for 5 days through Carjet, to be picked up in Marseille. I decided that this time I would choose the 'peace of mind' option and purchased additional insurance. Upon arrival in Marseille, I was informed that I didn’t have full insurance and was offered the option to either buy it for - attention please - a non-refundable €150 for a 5-day rental (€30 per day, sic!), or have a €1100 deposit blocked on my card. I told Goldcar that I had already purchased insurance and didn’t need another, to which they responded that the insurance was from a different company, and from Goldcar’s perspective, the car was uninsured. I asked why the cost was so high (€30 per day, when normally it’s between €6–8), and the lady informed me that “peace of mind and stress-free driving” costs that much. When I refused again and agreed to the deposit being blocked, the agent refused to inspect the car with me to note and record any existing scratches or dents. I asked if it was a brand-new car straight from the showroom, because otherwise it must have some marks. I was told to just take photos myself... After finding scratches on the rear of the car, I asked the agent if we could mark them on the form, and said that since I didn’t have extended insurance, I didn’t want to be blamed for them. I was again told to just take photos... In the end, the existing scratches were not included in the report!!! I consider this behaviour by Goldcar employees to be highly inappropriate and strongly advise against renting a car from this company, where scamming customers seems to be standard practice.”

Helpful Report

Posted 4 months ago

“Was charged extra insurance. Also charged a deposit. Was under the impression from the staff than only 52 euros was an extra insurance which I was ok with, but they ended up charging me about 140 euros. Scam. Still haven't even received my fuel deposit refund nearly two weeks later, so all in all, I have been charged £300 plus my original payment of £100. Disgusting company.”

Helpful Report

Posted 4 months ago

“Rented a car in Lisbon via Ryanair. They overcharged me 31Euro for a 'mandatory' toll device that was not mentioned on the website when I paid. Then they charged me 85 Euro for a mark, not even a scratch, on a non painted plastic wheel protection. Money grabbers, never again!”

Helpful Report

Posted 4 months ago

“Hired a car at Gran Canaria airport. Bait and switch tactics. No mention of a 1200 euro deposit and 180 fuel deposit. They returned neither despite comprehensive video recorded of the return where the rep at the goldcar station at airport said I'd be recieving both back with no deduction.”

Helpful Report

Posted 4 months ago

“Like everyone else, not even worth 1 star. I hired a car in Las Palmas, taking full insurance out online. At the airport they charged us even more, almost €300, more than double the car was hired for. The agent at the desk said not to worry about the car as they were aware of the damages. No agent was with us collecting the car. On return to the airport, again no agent, just left the car. Two days after returning home, had an email claiming damage to the car caused by me to the tune of €443.21! I froze my card yet my bank still authorised it. Fighting right now as it is still pending but I am not paying them a penny without actual proof it was me. I know I didn't damage the car as I hardly drove it, it was sat outside either the hotel first few days or bungalow restaurant of the week! Avoid this company like the plague!”

Helpful Report

Posted 5 months ago

“Not even worth the star. They gave us a car in Barcelona, charged a 400 euro deposit and an extra insurance. Upon returning the car in Alicante they told us the car was missing the hatchback cover. Item that was not there upon pickup and that we didn't think was missing it not being there... Now wont give us back our deposit! There was no one there when we picked up the car to verify the car with us. We asked to see the cars previous inspection report. I see we are not the first to have an awful experience with Goldcar.”

Helpful Report

Posted 5 months ago

“I recently rented a vehicle from GoldCar in Madrid and had a generally satisfactory experience, though with a few caveats to be aware of. Positives: The booking process was smooth, and the car provided was clean, modern, and performed well throughout my rental period. The pick-up location was easy to find, and the return process was straightforward without unnecessary delays. The vehicle itself was reliable and met my expectations. Areas for Improvement: One of the noticeable drawbacks was the waiting time at the counter upon arrival — it took longer than expected, and the staff seemed rushed, likely due to the volume of customers. While the staff were polite, the interaction felt somewhat transactional rather than customer-focused. Another important point is the additional charges. GoldCar offers various add-ons such as full insurance coverage, fuel policies, and other optional extras. If you’re not familiar with these, the total price can increase significantly compared to the initial booking rate. I recommend thoroughly reading the rental terms and conditions in advance and being clear about what’s included in your booking to avoid surprises at the counter. During the booking process, I reserved my GoldCar rental through Ryanair and opted for the full insurance coverage offered via RentalCover.com for £29. However, upon arrival at the GoldCar counter, I was informed by the staff that they do not recognize third-party insurance like RentalCover.com. They explained that in the event of an accident or any damage, GoldCar would immediately charge me £3,000, and I would need to handle any reimbursement directly with RentalCover.com — a process they warned could take months, or even years. This left me feeling uncertain and uneasy, especially being in a new country. To avoid potential complications, I reluctantly opted for GoldCar’s own insurance at an additional cost of £90.”

Helpful Report

Posted 5 months ago

“Andy Perry provided exceptional assistance in recovering my lost broker funds from scammers. His professionalism, expertise, and dedication were evident throughout the process. Andy was thorough, transparent, and kept me informed every step of the way. His persistence and strategic approach ensured a successful outcome. I highly recommend him to anyone seeking a reliable and effective recovery expert. andyperry0147 (@) gmail.com”

Helpful Report

Posted 7 months ago

“Big scammers!! beware!! They convinces me to take the extra full insurance for few hundred euro, but they found another way to rip me off - after returning the car they sent me a bill of few hundred euro more to pay for a missing car compressor - that didnt exist in first place... I never opened this part of the car that has the compressor. The worst rental company ever - never order from them!!”

Helpful Report

Posted 7 months ago

“Very dishonest company. Have lied about damaged and taken multiple card payments on different dates by holding on to my card details. I have had to cancel my card to stop them taking anything else.”

Helpful Report

Posted 7 months ago

“They tried to charge me weeks after my hire was over for proven pre-existing damage (I had the stamped damage report and photos from collection to prove it). When I went to the airport directly to query this the woman at the desk refused to look at my documentation (stamped by her!), verbally abused me, refused to give me her name when asked, then attempted to snatch my phone out of my hand when I said i'd be taken a picture of her to make a complaint. She then processed the payment from my card while I was stood there despite me having 14 days to dispute the payment (this was on day 1). Avoid at all costs. Truly these people are scammers. Use OK Mobility instead who are fantastic (and usually cheaper)”

Helpful Report

Posted 7 months ago

“Awful experience, I was charged for 3 cars and the other’s they cancelled adding cancellation fees and awful to get a reply”

Helpful Report

Posted 7 months ago

“Goldcar CHEATED on us big time! Aware of any class action against Goldcar? We rented a car at Goldcar Milano airport for 5 days. After we returned the car Goldcar sent us a document declaring that everything was OK. A few days after that Goldcar charged our bank account an extra 500 euros without informing us. After contacting Goldcar customer service they said that they charged us a 500 euro penalty because we had visited Switzerland for a few hours. Can you believe this?!? We think that must be against at least one law. Is there any Class action against Goldcar that we could take part in? In any case, be aware of these low-class cheaters!”

Helpful Report

Posted 8 months ago

“Goldcar just scamm everyone that doesn't take their extra insurance... This is what I had last week from ALICANTE AIRPORT hire ..............in the course of the vehicle inspection Fiat / Panda license plate number 5621MDG conducted by ourselves, following the return of mentioned vehicle at the end of the car rental agreement nr. 26432267 in the name of ALAN Sxxxxxx , we have identified further damage that was not present in the vehicle at the time it was supplied under the said rental agreement, which is not covered by the coverage contracted. THIS IS JUST A LIE> THEY WENT STRAIGHT TO THE SCUFF ON THE PLASTIC RIM>AND THE CAR HAD 12 X's on the contract. THE CAR WAS A WRECK ANYWAY AND THE SCUFFS WERE ALREADY THERE WHEN I COLLECTED IT”

Helpful Report

Posted 8 months ago

“I should of read all these reviews before I used goldcar,they took over 500 pounds from my credit card for damage that did not exist, they are theiving scamming outfit,do not use them cheaper to pay 200pound taxi,”

Helpful Report

Posted 9 months ago

“Recently I had a horrible experience with the GOLDCAR car rental company, and I want to share it with you and strongly advise you to avoid contracting their services. On October 26th, 2024, I rented a car on the Do You Italy platform to pick up from GOLDCAR Malaga Airport for 6 days, starting on October 26th till November 1st. It was entirely prepaid -around 60 euros- at the moment of reservation. I went to your Malaga Office to perform the formalities and pick up the car. At that point, GOLDCAR representatives offered me the choice to (i) either pay insurance -around 300 euros; or(ii) transfer, as a security deposit, an amount of 1400 euros. The amount proposed for the insurance is huge considering that I paid 60 euros for the rental fee for the car, for the entire duration. Therefore preferred to offer a security deposit of 1400 euro. Although it is highly unusual to transfer the amount to the bank account of the rental company instead of blocking it into my bank account on the credit card, considering that it offers the same level of guarantee for GOLDCAR as a rental car, I consented to pay GOLDCAR 1400 EUR, because I did not seam that I had a choice. However, when the rental company performed the transfer from my credit card to GOLDCAR accounts, something happened: although my bank application clearly showed that the money left my accounts and confirmed the transfer, their systems did not show the money, and therefore, I could not get the car. I contacted my bank to have an explanation. The bank confirmed that it was a successful transfer, as shown in their systems. I was even able to download from the banking app a bank account statement confirming the transfer. I tried to discuss with the representatives from GOLDCAR Malaga Office in order to find a solution, but they were uncooperative, did not offer to help or to investigate somehow the situation, offer a solution, or at least show some respect for the situation I was facing. I was missing 1400 euros from my account following a transfer that the car rental company performed, and no explanation was offered. They did not care. I tried to discuss this with GOLDCAR contact center people several times, and to my surprise, they did not see either the reservation nor the deposit for gas... it was an absolute mess, and no one offered a solution; no one even tried to help. It was a transfer that they performed, and I was missing 1400 euros, for which GOLDCAR offered NO explanation. In this situation and after wasting almost 3 hours of my vacation ( my friends as well as they could not leave without me). I was forced to pay 300 for the insurance to get the car. I still did not have any explanation, not even a promise that they would investigate it and come back with an explanation and sort things out somehow. Total disrespect, completely ignoring my rights, even ironically speaking to me and my friends who tried to discuss with them. I asked for the names of their employees, but they refused to give them to me. Three weeks have passed, a formal complained was filed, still absolutely no response. I have shared with you my experience and I am strongly advise you to avoid using their services. At this point, is no longer about their bad services is about losing 1400 eur. I will involve the relevant authorities and hopefully I will recover the money but you can avoid this.”

Helpful Report

Posted 9 months ago

“We hired a car at Alicante Airport, on 2nd Nov this year, when we arrived we waited a long time to get to see someone, the lady was pleasant but we got pushed into taking an upgraded car which cost us near on double the original car had. The car had a lot of scratches and some dents, all which were marked on the paper work, it was also parked in a very dark area so you can not see the full damage properly so we moved it to a well lit area and took photos of the car ourself. When we returned the car with a full tank of full a lady went round the car very quickly and said everything was fine. On collecting the car they charged a holding fee of £1239.66 and also a fee of £150 for fuel which we would get back on return of the car with a full tank of fuel and the car in the same condition as it was when we collected it, which we did, the fuel pending payment was refunded but the pending payment for the car of over £1200 was processed, despite sending us an email showing no payment would be taken and the car had no further damage. This is the second time they have done this and forced us to get the credit card company to take them on and sort it out, there will not be a third time, we will never use GOLD CAR SCAMMERS again. Be warned about this company they will not give back the holding fee unless forced to, DO NOT USE A BANK CARD ALWAYS USE A CREDIT CARD which gives you more protection against scammers like GOLDCAR. I have also left a review on Google Maps and if your reading this and have gone through the same then leave as many bad reviews as you can against this Company.”

Helpful Report

Posted 9 months ago

“Returned car with a full tank of petrol and STILL got charged 60 Euro. The operative checked the car, said there was no issues, got me to sign the I pad (which mentioned nothing about fuel). After I got through the airport terminal I got emailed an invoice for the fuel. I filled it up at the nearest petrol station 3 mins away from airport, there was no way it wasn’t full. I emailed to complain only to be fobbed off that the policy is to return the tank full (which I did). No communication, complete scam, avoid like the plague.”

Helpful Report

Posted 9 months ago

“Awful Experience with Goldcar Alicante Airport Rental SCAMMERS !!! I regret renting from Goldcar at Alicante airport. Despite receiving a confirmation of no charges on returning the car, they charged me for full tank of fuel I had refilled! After multiple emails to them. I got no response. When I called customer service, the representative was incredibly rude and claimed they charged me for cleaning because the car was "dirty." And the full protection heavy in cost insurance that I paid upfront, which I thought would provide some peace of mind, was not considered. If I could give them zero stars, I would. One star is too generous for this dishonest company. I will never return!”

Helpful Report

Posted 9 months ago

Goldcar is rated 1.1 based on 374 reviews