I made a booking at Clickrent (part of Goldcar)redirected through Ryanair website. My pickup time was noted at 19:30. The rental agreement states the shuttle service runs every 15minutes. I waited for 15 minutes and no shuttle, so I rang their number at 19:45. Main number, redirected to airport office, no answer. Website says office closes at 20:00. Rang again at 19:59, no answer. Took a taxi at a cost of 21€ to their offices and arrived at 20:10. Unhelpful receptionist at BCN airport office said the office is now out of hours and I need to pay an extra 22€ for arriving late. I said I required compensation for the taxi, she said it was not her fault. I said you did not answer the phone, she replies she was very busy despite me being the only customer. Never got compensated. Never using this company again.