I have rented from Goldcar numerous times over many years at Nice airport but have just cancelled my next rental with them on the basis of the last two rentals, up until which my experiences had been between moderate and good. On the last but one rental there was a virtually invisible small scuff on a wing mirror which was almost certainly there when i collected the car and i hadn't seen it until dropping the car off. The checker pointed it out and said words to the effect 'its unimportant', in other words it doesn't meet the criterion for a charge, but then i find a payment being taken from my credit card. My last rental involved a warning message appearing on the dashboard that I should stop driving due to an engine problem. This was late on a Sunday afternoon soon after collecting the car. Neither 'phone number provided was answered, it turned out one is only Monday - Friday and I was later informed the other for the breakdown service was having problems at that time. I had no option but to keep going to my destination with the intermittent warning display and reminder bleeps. Following numerous tel. calls and emails the following morning I was informed by the breakdown service they would send someone out and about two hours later a recovery vehicle arrived and took the vehicle away leaving me stranded 50km from Nice airport, which is where the car had been collected. I was then informed I could go to the nearest Goldcar office (in Nice) and collect a replacement and that Goldcar may reimburse my transport costs for getting there. I was able to get there on the Tuesday afternoon and collect a second vehicle without a problem. Having lost two days of rental and been put to considerable trouble I then requested reimbursement of two days hire but not transport costs as i was able to get a lift to Nice. Goldcar at first rejected my claim saying they needed to check if the problem was my fault, and then that I was 50% at fault but they had decided not to charge me for the recovery vehicle, even though i had not taken out the additional damage insurance offered by them. I informed them this was not a damage or insurable matter for which in any case i have annual cover taken out in England. I could go on but they ended up paying me back for one day loss of hire and then made a refuelling charge of plus €50 on my credit card. I had used fuel for the 50 km drive from Nice airport but having reached my destination dare not take the car any further, even to buy approx. €10 worth of used fuel, not knowing the car was going to be removed. Goldcar dealt very badly with me on all fronts. It took a considerable amount of time and determination to get to where i did with them and it would have been easier to just give in. Up to five rentals a year from Nice airport for the past 20 years and ongoing, not all with Goldcar but a majority have been. Customer service and the outcome has been diabolical.