Absolute scandal!!! We rented a car for 5 days through Carjet, to be picked up in Marseille. I decided that this time I would choose the 'peace of mind' option and purchased additional insurance. Upon arrival in Marseille, I was informed that I didn’t have full insurance and was offered the option to either buy it for - attention please - a non-refundable €150 for a 5-day rental (€30 per day, sic!), or have a €1100 deposit blocked on my card. I told Goldcar that I had already purchased insurance and didn’t need another, to which they responded that the insurance was from a different company, and from Goldcar’s perspective, the car was uninsured. I asked why the cost was so high (€30 per day, when normally it’s between €6–8), and the lady informed me that “peace of mind and stress-free driving” costs that much. When I refused again and agreed to the deposit being blocked, the agent refused to inspect the car with me to note and record any existing scratches or dents. I asked if it was a brand-new car straight from the showroom, because otherwise it must have some marks. I was told to just take photos myself... After finding scratches on the rear of the car, I asked the agent if we could mark them on the form, and said that since I didn’t have extended insurance, I didn’t want to be blamed for them. I was again told to just take photos... In the end, the existing scratches were not included in the report!!! I consider this behaviour by Goldcar employees to be highly inappropriate and strongly advise against renting a car from this company, where scamming customers seems to be standard practice.