Went to pick up our car which was pre booked and prepaid, a whopping £560 was added for additional insurance then we were introduced to our car which had less boot capacity and was smaller than we requested and paid for so our cases wouldn't fit. Offered us no solution just refunded the additional money paid for insurance and left us with three teenagers at 10pm finding our own way to our accommodation which was half an hour away. Truly truly awful
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