Like everyone else, not even worth 1 star. I hired a car in Las Palmas, taking full insurance out online. At the airport they charged us even more, almost €300, more than double the car was hired for. The agent at the desk said not to worry about the car as they were aware of the damages. No agent was with us collecting the car. On return to the airport, again no agent, just left the car. Two days after returning home, had an email claiming damage to the car caused by me to the tune of €443.21! I froze my card yet my bank still authorised it. Fighting right now as it is still pending but I am not paying them a penny without actual proof it was me. I know I didn't damage the car as I hardly drove it, it was sat outside either the hotel first few days or bungalow restaurant of the week! Avoid this company like the plague!