Second time I've used this company. I'd forgotten I'd used them before during the 'great car dent rip off scam' several years ago where I lost €500. Thankfully, I got it back as the company had a massive fine, and my insurance paid out but back to December this year. Would not accept my third party comprehensive insurance specifically for car hire, charged me a lot of money for their own insurance as they qould kit let me take the car, charged me €150 euros to cross 4 miles away into Italy. Got stopped by the police and fined €60.90 for not having snow tyres/chains. Went back to the airport at the end of the week only to be told that the police were lying to me. I informed them that a: The Italian police told me that Goldcar do this regularly, and b: I drive HGV's for a living and that indeed, the police were right, no snow tyres/chains. The face went white, photoglcopies were taken, assurances were made that I would be repayed. Nada. Complained to Goldcar, email came back to say that they don't provide snow chains etc, that I should have bought them and fitted than in my workshop that I carry in my back pocket. The company knew the rules, and they gave me 2 fingers. NEVER use this company. They have literally millions of bad reviews, been fined etc and are actually owned by Europcar! My Lord Europcar! Sell this bad debt and get rid of the thieves you employ! My fault for not checking and forgetting about this company!