After having a driver damage my rental car while I was sitting in it, and deny having done so, I called Goldcar to ask what I should do. I had to go to the police and file a complaint, including the number plate of the offending car. I returned the car, signed an inspection form with the counter agent, left him with a copy of the police report and was nonetheless charged for the damage and asked to repeat the same information I had already given twice. It is clear that Goldcar is not in business to make money by renting cars, but prefers to bill customers for damage to cars, without actually using the money collected to repair the cars, many of which are in pitiful shape. I know nothing about Spanish law, but in other countries, the fact of identifying a driver responsible for damaging your car means that the OTHER driver pays for the damage, not YOU. Why is that not the case in Spain?