Contrary to all the bad reviews here and ther, i just return a car i rented in Bolonga Italy and i am very happy. They behave very politly on the hiring prosses. I returned the car early in the morning at 5:00 AM, missed the entrance to their place, i left the car in the public parking, returned the keys to the hole at the office. Being anxious what will happend i found out after landing that every thing was OK. they didn't over charge. I was releaved and will continue to rent at Goldcar (they are really cheap)