Login
Start Free Trial Are you a business?? Click Here
Alma
I rarely do reviews but this one was a robbery and I want to share. It ruined my whole vacation, I hope it will help someone fall for the same trap. I booked a car through rentalcars. total rent prepaid £101.27. This included full insurance from the rentalcars website. When I arrived I was told my full insurance was not full insurance, just a refund on eventual claims and they wanted £1000 deposit. if I didn't want to block the money on my card and have little left for holidays, I needed to pay extra EUR 62. I is 11PM and I am tired. I pay. To this, it was added EUR 33 for the late time of pick up. This was another surprise. Really? I indicated it when I booked, no mention of the extra pay. it is 11Pm and I tired, I pay. So I go and check for the car. The car is not there. 55 minutes later, unanswered phone calls all over the world, the desk closed, I take a taxi and go to the hotel. I take a taxi back next day. They apologized. Surely the car was there but not in the part. just outside. They apologize for not telling, but no refund. So the from a total of £101 please add 129.73 EUR of tax, late pick up, extra insurance, +46 EUR of taxi from and to the airport + stressful phone calls all over the world for assistance. It was more than a robbery to me. It was a whole holiday ruined.
3 years ago
Read Goldcar Reviews
Goldcar has a 1.1 average rating from 361 reviews