Upon arrival I was given a car that broke a few kilometers later. Went back to switch it and had to deal with a very unpleasant employee called Flávio Tomásio. He refused to acknowledge car damages that were seen and weren´t in the documents. I rented the car for 11am, it was 22:30h and I was still at the rental trying to figure out my situation. It was the first and last time that I will rent with this company. I speak Portuguese and couldn´t understand the Brazilian staff with very low Portuguese skills. This started with the call center when I first called to inquire about some issues. The price is the highest you can get at Lisbon airport. Being a lawyer myself, I am still thinking if I should press civil charges for such bad service. Most employees don´t know how to deal with customers, contact is rude and not appropriated.