Checkout took 45 even though we were at the front of the line. I asked the agent to be sure we had the Cabriolet, as booked and he said yes we did. Went to pick up the car, not a Cabriolet. Waited another 45 minutes for someone to come and sort it out. When we returned the car we were charged for a mark on the wing mirror that we didn’t notice when we picked it up. We didn’t do it but there is no way to contact Goldcar to dispute it. Also the additional charges on pick-up are not clear when you are booking the car. Overall, very poor experience.
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