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Helle Gaardboe Folden
Disgraceful rental company, stay away! I booked a vehicle two months before arrival. I received a mail receipt, which said I should be sure to bring a valid credit card, when retrieving the car at the airport (Alicante). When we arrived, I wanted to pay the deposit using one of my three valid credit cards on my iPhone. Goldcar did not accept anything else than a plastic card! I could not go and get the amount in euros in cash to give as a deposit, I could not use my mothers plastic credit card either. Although the car was paid for in advance, I had three credit cards and my passport, they told me the reservation was lost and we were left without a rental car. Goldcar says it's in the fine print, but in my email from them, it says 'a valid credit card' and that's what I had with me. Although it's on my phone I have been able to use those credit cards everywhere since I put them in the phone. Goldcar is out of touch with the digital age, they are scammers and they were cold and uncourteous, when ditching us and taking my 650 euros without giving us the car we paid for. Second bad experience with Goldcar, never ever going back!!!
3 years ago
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Goldcar has a 1.1 average rating from 377 reviews