Let me tell you about the disgraceful service that was provided by Goldcar in Faro, Portugal earlier this year, 2022. The wait at Faro airport was not unusually long, yes it's a nause but not unexpected. Staff were reasonable and polite on this occasion but were keen to persistently push extra insurance on top of that which we had already taken. The agent had pre-warned us to turn down this regardless, it was not needed. The car was clean, I gave it a good amount of scrutiny as I am used to hiring cars in the UK and abroad and know how discerning you need to be to avoid comeback at the end of the rental. The car was fine for what we needed it for but it was hardly used as we spent most of our time walking, out of choice. On the odd occasion that I drove, I was careful not to scrape alloy rims,miss holes in the road etc, much as I would do with my own car. I have been driving for 40+ years, in the military and HGV. On returning the car, an inspection was made but the operative went straight to a minute slither of rubber on the front offside tyre, as if he knew it was there before we arrived. I admit I did not pick this up on collection. This had not penetrated the tyre wall in any shape or form and was merely cosmetic but extremely difficult to see, even after it was pointed out. When I protested, the agent became abusive and told me to see 'them in the office' when I requested to see a manager. The girl in the office was equally frosty and of course, they are aware that you have a flight to catch and use this to their advantage. I was billed 200 Euros for a new tyre. When I pointed out that this is not the price of a new tyre, more likely 100 Euros, they actually agreed but said that this is the price THEY charge. There was no compromise, despite all three of my party stating that I had not driven the car in a manner to cause this damage. There was no attempt to reconsider, I was guilty and that was the price I had to pay in their eyes. There was no channel for complaint at site and was told to complain online ..... about as much help as a chocolate fireguard. Of course, I had to pay the 'fine' and after I forwarded photos of the 'damage', strangely enough there was total silence. I had read the reviews before I hired the car and chose to ignore many of the bad reviews as you always expect some people to have an axe to grind. With hindsight, I should have heeded them, I wish I had paid a little more money, listened to my inner self and taken a car from a professional company, not Goldcar. I promise you, I treated this car as if it was my own and ended up getting stung by what can only be referred to as a true bunch of cowboys. Never, EVER again will I use Goldcar. Do yourself a favour, there are plenty of other companies running a reputable business for a few Euros more. It's cheaper in the long run than being robbed by trumped up and falsified fines which appear impossible to get out of. On the plus side, Portugal was lovely, the people were friendly and receptive, the food great but these people left a VERY bad taste in my mouth. Thank you Goldcar for making a memorable experience so immemorable. Shame on you.