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Marcus
We rented a car at goldcar for 5 days, the flight was delayed and we arrived in Nice Airport 6 hours late. According to Gold Car they cancel reservations 6 hours after pick up time and do NOT refund the money for these 5 days. We rented a new car and payed 1300 € in deposit which Gold Car takes a 10% transaction fee for (5% in and 5% for getting money back) this is 130€ in total for a transaction!!! The car we got had worn out tyres which we did not notice when picking up the car in the middle of the night (it was dark outside). Later we found ourselves with a flat tire. The tires on the car was completely worn out, there were no grooves and the undertread was showing on both front wheels (extremely dangerous if wet road) and getting a punctured tire was impossible to avoid due to how thin the rubber was. Goldcar claims 420 € for this and refuses to pay for the tire even though the tyres are completely worn out. We brought the tyre to the reception an showed them how bad condition the tire were in before the puncture and that it is dangerous to rent out car with tyres in such a condition. They refused to admit that they rent out cars with bad tyres and explains that someone probably had stole our wheels and replaced them with worn out tyres. Unbelievable! This is a fraud company which should have a trade-embargo years ago. I will NEVER rent a car from Gold Car again. AVOID!
2 years ago
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Goldcar has a 1.1 average rating from 361 reviews