I booked Keyn’ Go with Goldcar in September. I have used the service before and besides it being quite expensive, it gives me ‘piece of mind’ if I know I am full insured in case of an accident. I paid the full cost and scanned all of the required documents to them beforehand and as required. I was under the understanding that Keyn’ Go meant just that and my husband and I would arrive at Murcia airport, go to kiosk, type in my booking number, a key would drop down and off we would go on our journey. We headed for the kiosk to obtain the car key and could see it was out of order or not working because I was ushered into the office and told to make my way to the office which faced the arrivals entrance. We were already exhausted from the journey and the keyn’Go kiosk is towards the back of the car park so it was another treck across the car park. When I arrived at the front office I waited in a queue and when I finally reached the front desk I was told I had to pay another 40 euros to cover fuel and I would be refunded when I returned the car full. I was annoyed but didn’t complain. I paid the 40 euros (after already paid almost £400 before leaving the UK). I was eventually handed the key to a car. On returning the car with a full tank 11 days later. I was not refunded immediately and was told the 40 euros would go back on my card. I have just queried where my refund is (returned on the 7th October 2022). I have just been told they didn’t retain any money from my card for fuel and they don’t owe me anything. I have sent them my bank transaction and am awaiting a reply. I am fuming and will definitely not use Goldcar again.