IF I COULD GIVE ZERO STARS I WOULD. Arrived at Palma Airport - it was late and we were very tired. So I Guess a perfect 'hit' for the staff to get add- on insurance. The member of staff was 'aggressive' and basically 'bullied us' into having the top price insurance (showing bits of paper in Spanish which we did not understand.) I showed the AXA extra cover from DO YOU SPAIN which showed as full cover - and having already paid out for the car the only option was to go with it rather than go to another car hire and lose the money already paid. IT IS A SCAM. THEY HAVE NOW LOST A POSSIBLE RETURN CUSTOMER AND AS WE ALL KNOW - A SATISFIED CUSTOMER TELLS ONE FRIEND...A DISATISFIED CUSTOMER WILL TELL AT LEAST TEN FRIENDS. ZERO STARS GOLDCAR.