Awful experience. Booked hire car online and paid extra for the premium insurance. When we arrived to Alicante to collect the car we was told to pay another £150 euros plus £90 for petrol ( you get this back if you return the car full). When booking and paying for the hire car + premium insurance it clearly states you will not pay anything else at the airport and the cover we had purchased is premium meaning fully covered. It’s a massive scam. Do not use Gold car. If I could give them a 0 rating I would.
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