The staff at Palermo airport particularly a woman called Monica were rude, unhelpful and arrogant. They clearly did not have a car at our pre booked rate or wanted to rent the car we booked to someone else at a higher rate.They used the ridiculous pretext that we did not have international licence which I have not used for 30 years as Australian licences have photo Id and are written in Latin text which is the EU and US standard. It was a shameful scam which could have stranded us but not only was it an outrageous lie the staff were appalling in the way they treated us. I would not even recommend Goldcar to my worst enemy.They are appalling scammers to be avoided at all costs.