We are an old-time, loyal gold car customers and always rent our car with them when we go to Alicante. We have additional insurance covering entire EU so we have never booked insurance via goldcar. Something must have changed as we are now getting charged for damages regularly! Last time we were charged for a damage which wasn’t caused by us but thought it was a one-off occurrence so let it go in the end, we had photos of the car but they weren’t detailed enough. This time, we have taken photos of all damages, video of the entire bodywork, I even went to the office to report more damages that were not listed and marked on the car rental detail sheet and I was told it’s all ok, nothing is larger than 1cm so I will be ok, some damage is standard so it will be ok. To be fair the team was uninterested. Now we have dropped the car off and got charged £250 for damages that again, are not ours!!! Who checks the bumper under the car when they book? Who climbs under it? Not coming back again. You have lost a loyal customer! Not worth the stress.