Flight from Manchester to Bergamo delayed 90 minutes. Arrived Bergamo to find Goldcar office closed, all other offices open but no cars available for our long onward journey. Stopped an unnecessary and unwanted night in Bergamo and called at Goldcar first thing. Advised that as we hadn't shown within one hour of booking contract cancelled, no car, no alternative and full costs retained by Goldcar. They knew our details, our flight, our delay and yet did not contact us or allow for the delay. I cannot accept that a car booked to be collected by 10pm Wednesday night in Bergamo was no longer available by 8:00am Thursday morning with no alternative vehicle on site. Kept our full 10 day rental payment just the same. Long story short, with hotel costs, public transport, different car hire arrangements, total additional costs £745. Never Ever Ever Use Goldcar!!!!