Poor joke rather than a customer facing company. Customer service below par, unless you like patronising treatment by some bored philosopher on the desk. Booked the car by a comparison website which lists Goldcar as one of their partners. Boy, they were eager to get their money for booking… However, arriving late night to Verona “I’m trying to help” philosopher on the service desk started to ask for more documents and questioned store issued credit card, which is issued by the card management company recognised by Goldcar. Ultimately I was left without car and, luckily, found other one through Europcar, whom I will use in future. For Goldcar - I would give negative stars if possible and as many as possible. They literally destroyed what supposed to be a pleasant family holiday. Don’t waste time on them, book through some serious companies. Don’t want any reply from them as there is no way that I will even consider ever using them again.