Goldcar canceled our booking and kept our money I had booked a rental car for three weeks at Alicante airport, but the airline, SAS, canceled our flight. We had to book a new, much more expensive flight with another airline arriving the following morning. Goldcar did not let us keep the booking, so we lost all money paid due to their policy; "if you don't pick up your car within 6 hours, you lose your booking". End of discussion. One of the worst customer relations services I have ever encountered. I had to book another car at another car rental company. When I asked them what they would have done in the same situation, they responded; "we would just have given you the car keys in the morning. That would not have been a problem". I have often rented with Goldcar since we have owned a house in Moraira for eight years, but I will never use them again.