We collected a car from Gold car at Lisbon earlier this year and one of the people at the desk said "Just make sure you take pictures when you bring the car back and email them to me". Unfortunately we were rushed and didnt take pictures and were charged £250 for "wheel rim damage". This was after driving the car for about three hours in total over a week and when i left the car it was in the same condition as when we got it. I will NEVER USE THIS HIRE COMPANY again.