We have booked twice online with Goldcar to hire a car from Lisbon airport. On both occasions the customer service attendant at the pick up desk was rude and extremely unhelpful. They have a *lot* of small print in their contracts which helps them to essentially steal more money from you. On the first occasion they couldn't take a hold over my wife's credit or debit cards to cover the EUR 1.4k excess and so we had to buy *their* excess insurance for over EUR 300 (on top of the EUR 280 we had paid to book the car for a week). On the second occasion they couldn't accept either mine or my wife's cards for the excess, couldn't change the name on the booking so they could accept one of our cards, or do *anything at all* to help us, and so rather than pay over EUR 400 for their excess insurance again we had to forego the EUR 300 we had already paid to book the car and walk away to the taxi rank without a car. We emailed customer services, but, true to form, they were equally as unhelpful. This is not a safe company to book with, and they will find ways to take significantly more money than your booking cost. I wish I had read more reviews prior to booking, and made a more sensible decision. At least we now know going forward. Finally, there are clearly very good reasons Which? do not recommend Goldcar and rank them in *last place* in their review table of hire car companies (easily found with an internet search). Date of experience: 12 August 2023