Wow. Terrible customer service. Forced to pay and sign the contract (digital) without being allowed to see it, rude and unhelpful staff, told we were crazy for wanting to see the contract first, made to pay rental and took the security deposit and fuel as a payment (not hold on the card), no directions for how to get the car, general rudeness. All this was in Spanish. The irony being we booked with “stress free car rentals . Com” - will avoid Gold like the plague in the future.
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