I rent cars about twice a year, always in a different country. This is my first time trying Goldcar and my rating is "never again". Reservation and information about rental conditions in order. A few days after the reservation, an e-mail similar (in appearance and content) to spam will arrive. You are warned that if the reservation is not confirmed in the link below, the Goldcar staff may not release the car to you. I am calling the number listed on the goldcar.es website. The worker confirms that it is their e-mail and I can fill in my details. OK, I fill it out, but nothing happens after submitting. Several times. Maybe they have an overloaded server, I'll try the next day and then a few more times. Always with the same result, nothing is sent. I call Goldcar again and am told that I don't have to fill it in and when I pick up the car I have to say that the online check-in didn't work. We arrive at Faro airport in Portugal and go to pick up the car. It wasn't early in the morning (because the staff hadn't woken up yet), or late in the evening (because they were already tired), or a holiday (because they'd rather be at home with their family), just normal working hours, a normal day. The lady who serves us is unpleasant right from the start and it only escalates throughout the process. He reacts irritated to normal questions and talks to us quite arrogantly. We're going to pick up the car. The person who gives it to us is in a similar mood, annoyed, and when asked if it is normal to have the interior of the car so dirty, he does not even want to answer. We get into the car and are quite disgusted with both the approach and the cleanliness. Goldcar never again.