Hey Goldcar Rental. I really didn't think it will need to come to this point, but your customer service is atrocious. It's been 2 months since I've made an official complaint with you about the shocking customer service me and my colleagues received at the GoldCar pick up point at the Bordeaux airport, and all you've finally given me last week was an automated email of complaint rejection. Well done you. We have already reported you to the Ombudsman and started contacting newspapers, so be sure that more people will hear about the way you treat your customers. Two women who were serving customers (one I believe was named Valerie) refused to accept my DEBIT CARDS, claiming that they are prepaid, without even trying to use them or verify them. I calmly explained to them that my neobank used to be initially a prepaid bank, but now is no longer, and on both my cards - one was Visa and the other Mastercard - there is clearly written “DEBIT” card. I also confirmed that with my bank and sent you a written proof. The two women serving customers at GoldCar didn’t want to listen to us, were very rude, wanting us to leave the office, as they wanted to close it. In a matter of moments, they turned out very aggressive, throwing racist vulgarism (!!!!!) at us and insulting my colleagues about their Spanish origins (WE HAVE RECORDINGS OF THE CONVERSATION WITH YOUR COLLEAGUES AND I'LL BE SUPPLYING THOSE TO MEDIA). We were travelling with two minors who became very stressed about the whole situation. We needed to arrive to a place 2h away and as a result of the thoughtless and primitive behaviour of your representatives, we were left without a car in a helpless situation that caused us significant psychological damage, stress, and monetary costs. As we refused to leave until we received the car that we'd paid for in advance, they called the police. In the meantime, one of the GoldCar service women physically abused and pushed (!!!!) my colleague out of the door, continuing to insult us and then did the same with another colleague of mine who tried to divide that woman from causing further physical abuse to my colleague. My colleague was called “pute espagnole” among other insults, by your representative. The policeman came and we calmly explained the situation and asked how we can make an official report and complain about what happened. The policeman listened to our testimony and then advised us “not to waste time on going to the police officially as this will not be dealt with anyway”. You've had enough time to make things right, yet you failed to do so. Now watch what an angry customer can do.