I selected a car that they advertised as being able to take 3 suitcases. However, when I went to collect the car, I was given a much smaller car that would not fit 3 suitcases in. I explained the situation to the man at the desk and he was very dismissive, simply repeating that the car was "similar" and that it would depend on the size of the suitcases. I pointed out that this was nonsense as the cases were standard size (they would not have been accepted by the airline if they were not). He said that there was nothing he could do but I could pay extra to upgrade to a bigger car if I wanted to. I asked why should I have to pay more when I already paid extra to get a car that would fit 3 suitcases and he just repeated the previous statements about the car being similar, the cases varying in size and that I could pay for a bigger car. There is no way I was going to give this unscrupulous company any more money, so we ended up having to make the 1 hour journey to our hotel with luggage on laps. This put a real dampener on the start of our holiday and wasted over an hour whilst I tried to get it resolved, but unfortunately their staff had absolutely no interest in trying to help at all. I have since contacted them to give them the opportunity to address my concerns, but they have not even bothered to respond. They clearly do not care, so I would urge any potential cusotmer to believe the reviews - they are an awful company that are not deserving of your custom.