!!!PLEASE AVOID AT ALL COSTS!!! During my horrendous experience I was told to "shut up" by one of the team at Marseille airport for having there audacity to ask a question about excess insurance. When I then asked for the manager to intervene, he also told me to be quiet and that he wouldn't speak to me until I went out, took a deep breath and joined the back of the queue. When my wife tried to explain the situation to the manager, she was also told to shut up. People queuing behind me were in shock and tried to defend me for asking the question. I had no choice but to continue with the rental as all other options were out of stock. When I reminded them we had booked a child seat, I was met with an eye roll and told they didn't have any. They then had to run next door to a neighbouring company and beg them to borrow a seat. Thankfully the other companies were in stock and prepared to help. I've emailed their customer services team and the best response I got was "we hope your experience after the rental was good"!!! From start to finish, the worst experience I've ever had with a car rental - which are notoriously bad at the best of times!! Please avoid, Goldcar will bring you nothing but hassle.