Please book with anyone else. We booked the car with a third party and at the counter goldcar first told us insurance was not valid so we had to pay for that again. However the real problem started after we returned the car. Upon returning the car I was told the hold on my bank account would be refunded to my card for the fuel. But after a month of not getting it back I started emailing them. Yulia at this useless car company is probably the worst unhelpful customer service representative I have every had to deal with. For weeks I just a automatic message pretty much that i need to talk to my bank, and they have nothing to do with it. Only when I told them I had made a formal complaint to the econsumer.gov about this car company did this Yulia girl start to look into things. They had refunded the hold to someone else's card and told me to talk to my bank again. Honestly after two months of trying to get 159 euro back they won't give it back to me. I have no words for this company and the words that I have I don't think are appropriate for this forum. NEVER USE THEAE PEOPLE THEY ARE SCAMERS they won't help you even when they have done something wrong. Any car company is probably better than this one