We hired a car from GoldCar in Toulouse 16th to 20th Feb 2024. Picked up the car which was a little rough but as we had full insurance, I wasn't too worried. The issue came after returning to the UK, within a couple of weeks we received a email from GoldCar stating I had a traffic violation while travelling in France and that a €50 admin fee would apply. We emailed GoldCar asking for additonal information and they advised that the violation will arrve in the post shortly. To date 24th May 2024, no violation has arrived in the post. I have contacted GoldCar repeatly asking for a full refund but they refuse. I really feel me have been scammed by this company as they could provide no proof of this so called traffic violation. Yes it is only €50 but its the principle of being ripped by his company. My advise is not to use this company as based on other genuine reviews online and not the fake ones on thier website, we are not the only people who have had issues with this company.