We hired a car at Alicante Airport, on 2nd Nov this year, when we arrived we waited a long time to get to see someone, the lady was pleasant but we got pushed into taking an upgraded car which cost us near on double the original car had. The car had a lot of scratches and some dents, all which were marked on the paper work, it was also parked in a very dark area so you can not see the full damage properly so we moved it to a well lit area and took photos of the car ourself. When we returned the car with a full tank of full a lady went round the car very quickly and said everything was fine. On collecting the car they charged a holding fee of £1239.66 and also a fee of £150 for fuel which we would get back on return of the car with a full tank of fuel and the car in the same condition as it was when we collected it, which we did, the fuel pending payment was refunded but the pending payment for the car of over £1200 was processed, despite sending us an email showing no payment would be taken and the car had no further damage. This is the second time they have done this and forced us to get the credit card company to take them on and sort it out, there will not be a third time, we will never use GOLD CAR SCAMMERS again. Be warned about this company they will not give back the holding fee unless forced to, DO NOT USE A BANK CARD ALWAYS USE A CREDIT CARD which gives you more protection against scammers like GOLDCAR. I have also left a review on Google Maps and if your reading this and have gone through the same then leave as many bad reviews as you can against this Company.