n absolutely shocking experience and it looks as if it will be ongoing. Pisa Airport - The check in process was time consuming, maybe overall about 50 minutes from waiting to completion, although there were only 3 persons in front of me. E ventually I was given a very confusing monologue regarding mileage, insurance etc, after this I headed out with the deal that I had paid for to collect the car I had paid for. The offices at the pick up point were closed and there was no one about so I collected the car and drove back to the roadside lighting outside the car rental terminal to check it over. The almost new Audi A1 was a bit battered and bruised so I decided to see if I could get someone to confirm all the damage. The queue at the rental desk was larger than before and although I tried to speak to someone it was impossible and as mentioned the other collection area was un maned - i decided to take my chances. The car was great although the run flat tyre warning light remained on. On my return I filled the tank up at the airport as suggested and the car was checked for damage and fuel. A couple of days later I receive an email saying they are taking off more than 30 euros from my account for leaving the fuel tank half empty. I have 2 witnesses to prove this is not the case, one of them a well respected member of the UK police force used to dealing with crime. Following my initial phone call complaining I was told I would receive a call back, this never happened and I was told it doesn't happen!!. Now they want the name of the person I returned the car to in Pisa, the receipt from the petrol station etc and for me to start the complaint process by email - I'm not a complainer but COME ON! - Will be updated