This is the worst rental company. Avoid at all costs! The service is appalling and they are just trying to make money out of customers. We had rented a car (Fiat Panda) from Pisa Airport. We arrived 1 hour after the expected time because our flight was delayed. We were asked to pay Euro 40 for arriving late! They also blocked Euro 133 from our account for fuel charges in case we did not deliver the car back with a full tank (the max amount to full up the tank could not have exceeded 50-60 Euros) as it was a very small car). We were then asked to deposit Euro 960 for insurance purposes which would be blocked for 30!!! days after the return of the car or pay them Euro 96 non-refundable for insurance cover. These people are really trying to make money out of their customers. Customer service was appalling both employees were extremely rude. Needless to say we will never rent from them again. AVOID AVOID AVOID!!!