I booked a car & insurance via Ryanair. When I collected the car from Marseille airport the attendant told me the insurance wasn’t valid & I had to buy their insurance for Eur 217. I was short if time so had to go ahead with this. Goldcar customer care is no help & wouldn’t offer a refund. No idea how to contact Ryanair to complain. Goldcar were called out in Radio 4 recently & in a Sun article a few weeks ago. The Guardian also ran stories of people who have been ripped off but they just continue. Search Twitter for @Goldcar before you contemplate hiring from them. I wish I had. Sharp practice.