Exactly the same happened to me as Bret (below), completed paperwork in the terminal all very helpful until I declined the additional insurance. Was given a plan with the keys which had damage marked on passenger side of car despite it clearly being on the driver side. Got to where the car was parked and no-one in the Goldcar booth to do a check in - luckily took photos of the damage. Returned the car and the operative in the booth set about taking photos of the car from every angle looking for damage - he advised that the damage to the drivers side was new and despite me showing him my date marked photos showing no damage to passenger side and existing damage to the drivers Goldcar are attempting to charge me 250 euros. THIS COMPANY ARE AN ABSOLUTE SHOWER AND BLATANTLY TARGET CLIENTS WHO REFUSE TO TAKE OUT ADDITIONAL INSURANCE PRODUCTS - AVOID AT ALL COSTS!!!!!!