The Goldcar has charged 300 EUR for missing parcel shelf in VW Golf. The parcel shelf was missing when I was picking up the car. I was not sign any paperwork that there is a damage or missing items. So I was thinking that is OK. After return I was given an e-mail stated that there is a charge for missing item. After make a claim, they refuse to check a CCTV inside a car park to check how the car looked 11/03/2019 at 16.30. There are about 6 - 8 cameras... My claim number 1990208: I do not agree with the charge for missing parcel shelf. This item was already missing when I was picking up the car. Please check your cameras inside parking 11/03/2019 at about 16:30. I did not get any check in paperwork to sign with existing damages or missing items. Respond: Dear Client Thank you for your email about the additional charge relating to your recent Goldcar vehicle rental. The charge covers the cost of replacement to missing rear shelf k which was recorded when the vehicle was checked on its return. This is in line with our Terms & Conditions. I can confirm therefore that the charge has been applied correctly. I hope this clarifies matters but please do get back in contact if you require further information. Kind regards, Alejandro A ------- Please note, there is no Second Name, just Alejandro A. It is also interesting that the company has more than 1000 claims a day, and they responded in less than 24 hours. It is a clear scam. The case should go to European Tribunal Court.