We hired a car on the FlexFuel scheme in November 2018. Returned car full and were told it would take up to 30 days for fuel refund. We queried, on their website on 26th January and had reply 3lst January saying the fuel deposit had been returned to our credit card. Nothing was received so wrote again on 18th February - still nothing. Now sending complain to VISA. Certainly wouldnt use this company again, they are not cheap because they keep your money. Could not recommend them.
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