STAY AWAY FROM "GOLDSCAM" !! STAY AWAY FROM "GOLDSCAM" FOR YOUR MENTAL HEALTH!. I booked a car in Madrid for what I thought was a good deal. I was a bit reluctant about using Goldcar because the terrible reviews I have seen on the internet but I thought it coudl be different for me if I played it carefully. 1. Collection day. We got a very old car full or scratches. My worry was that they could use any of them to charge me for it. I took endless pictures and spoke to the guy to confirm all of them were in the report. Goldcar took GBP 1410.44 as 'deposit'. 2. Retun day. I got confirmation the car was fine so not surprises with any claims later on. I returned full so no issue. I asked for a receipt BUT they said they will send it by email... TRICK!, they claimed the email address was incorrect (false as I asked the desk to enter it and I even wrote it down for them). Needless to say I never got any email with the receipt from GOLDSCAM! 3. Deposit return. A few days later they returned GBP 1292.2. I called them endlessly and sent emails to no avail. Issue: the take the deposit using a ccy rate and return it using another one. I ended up losing GBP 118.2. Goldcar claimed they returned the deposit but because the exhorbitant exchange rate they use the customer doesn't recover it in full while Goldcar makes a profit with the exchange rate. One more thing. I bet GOLDSCAM is charging multiple customers for the damages on the car (mine was full of them) without never fixing them. How can they charge for a damage but they don't fix them?. Certainly ILLEGAL!. Moral of the story: the saving you may think you will make is not worthy compare to the headaches ahead. AVOID!