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Seph
Shamefull people. When we picked up the car I went over it very carefully as I had read some reviews about Car hire companies in Europe who are notorious for ripping people off...( strange how the EU Eurocrats in Brussels do absolutely nothing about their citizens being cheated by these criminals!?). I filled out the piece of paper with the drawings of the car in profile where you are to indicate if there is any damage to the car....which I did. I then went into the office and asked them to over see or sign my paper with the indications of previous damage. I was directed to some guy who had some sort of measuring device and if the scratches and dents were smaller than his device we were not to worry about it. Still I insisted he notice the damage to the rim of the wheel Hub. I took a video of the whole car but the garage guys put pressure on me by laughing at what I was doing and saying "don't worry!" We were then told they would take £150 as a "deposit" on the fuel and this would be returned when we returned the car with a full tank of fuel...which we did! We filled up the fuel tank at a garage about one mile from the Airport ( off the Airport road) and could not get any more fuel into the tank. When we got to the Goldcar return area at he Airport there was no-one there,No Staff, but several confused customers not knowing what to do with the keys of their returned cars. This was not early but 9AM in the morning and no-one there at the office. There is a "Box" on the wall outside the office where you are can post the keys but no-one to inspect the car you're returning...for damage or acceptance or just to check the fuel indicator is full. So you have to walk away to catch your flight leaving a parked car you've had and used at the mercy of whatever they want to say or claim about its condition...Remembering these people are virtually criminals....its quite an ask to trust these crooks and all the other customers who also had no choice but to but the car keys into this box all walked away very worried. Of course when we got back home to the UK, Goldcar had only returned half the money they took for the fuel "deposit" ...what a surprise. So now we have to deal with their terrible service to have to politely "Request" for the rest of our money. Goldcar know that most people will give up when back home and getting on with their lives. Thats how they operate. I will never ever go back to Malaga again and be swindled be these criminals. Spain is really going downhill!
5 years ago
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Goldcar has a 1.1 average rating from 377 reviews