They do not deserve even a 1 star! When I arrived at the office and the assistant at the desk gave me the keys and rudely pointed the direction where I should go and collect the car without even making an effort to come with me to show it personally. Also, the assistant got really rude when I said I do not want full insurance. Then I asked someone to come and check the car with me but the guy said that I do not need anyone to check the car I should check it by myself, which I thought was due to the good condition of the car and also that the company is reliable. However, after returning the car they found scratches on the car. The scratches are tiny and can not be seen with a naked eye. The guy used a special light and straight away find the tiny scratches which was odd it seems like he knew about them. After these false claims, the manager came and I show her the location of the scratches and she could not point them because they can not be seen without a piece of equipment there are very small. My point is the scratches have been there before. I am not professional and I do not wear special equipment with me when renting a car and also I do not check cars every day. It has not been done exactly the same checks on delivering and receiving the car. It is not fair the way the car was checked in and checked out it was two completely different procedures. The car was not checked when I took it by a professional member of GOLDCAR but was checked on dropping off. The whole procedure was unfair. They did not show me any invoice the manager just promised me that I will be charged with 200 euros for the front door and when I got off the plane I received an email that I will be charged 450 euros instead. Be aware!!!