I have rented from Goldcar on a number of occasions as I rent a car in Malaga every 2 weeks, and they are normally (on the surface) one of the cheapest rental companies in Malaga. However when I add in the charges they have made to my credit card once I have returned to the UK on a number of occasions, it makes them a very expensive option. They get very poor reviews consistently and are the only Spanish rental company that does not belong to the European Car Hire Conciliation service, which is why they can constantly ignore any emails or complaints. Indeed the Daily Mail have listed them multiple times as the worst car hire company in Europe. In November they charged me 180 Euro for damage to a vehicle (which I disputed but could get no comment from them), however they had actually taken 300 Euro from my credit card. I went to the ECHC who told me that they cannot get involved with Goldcar as the company does not co-operate with the conciliation service. Thankfully I was insured so approached my insurer. The Insurers were sympathetic and informed me that they had many people with similar experiences with Goldcar. They were very happy to re-imburse the 180 Euro, but said that regardless of the proof I had that Goldcar had taken 300 Euro from my credit card, they could only re-imburse me the amount that was on the Goldcar documentation (180 Euro). I then proceeded to try and get get the refund of 120 Euro from Goldcar, after several months of Goldcar ignoring every email I sent (in excess of 25) and every form I filled in online (twice per week) I eventually contacted the Centro Europeo del Consumidor en España. Who contacted Goldcar and miraculously almost 8 months after initially chasing them for the money, they immediately agreed that they should have returned the 120 Euro to me straight away And refunded it back on my card the following day - no word of apology or explanation. This is not the first time I have had to chase Goldcar to refund money they owed to me. How many people have been repeatedly ignored by Goldcar so-called 'Customer Services' and have eventually given up, and Goldcar keep the money. I would recommend giving them a wide berth - they are essentially a disreputable company with no customer service at all and they use every trick in the book to extort money from you - including tellling lies as you collect the car. I have been told that unless I take their insurance at the desk I would not be able to hire a car. I have also been told that if I scratched a vehicle I would be liable for the full amount of the vehicle value in excess of 8000 Euro if I did not have their insurance. I have an annual policy from Insurance4Carhire which I would highly recommend, and covers you for all the things such as excess etc.. that is not normally covered by the basic insurance. Goldcar told me that this insurance is not valid in Spain and not worth the paper it is printed on - however over the years I have had punctures and flat batteries and they have never failed to re-imburse the costs. It is worth paying a little extra to rent from Record or Firefly (both members of the conciliation service) and in my experience have customer service staff who respond within 24 hours, are helpful and are happy to assist you if you have a query about a charge or rental. Rent from Goldcar at your peril - you have been warned!