I'm giving 1 star because you can't give zero. I had exactly the same experience in Fuerteventura Airport. Booked via Ryanair which had a very competitive voucher (60 € per 1 week rental). In the Ryanair voucher the company INTER-RENT was indicated. When we got to the INTERRENT office in the terminal, it was closed (obviously), even though we were on perfect time, about 7.30 pm. There was a paper taped on the glass advising to go to GOLDCAR in case the office was closed. So we went, even though Goldcar was never mentioned in our papers until that moment (this is why Ryanair is a cheecky company, not only for its own policies but also for the companies it chooses to collaborate with...) The queue was far slower than any other (CICAR, SIXT, BUDGET-AVIS, EUROPCAR were serving customers about 3 times quicker..), and when it was our turn we realised why: the lady at the desk was initially gentle, but when she tried to sell us the full insurance and we refused, she became very rude all of a sudden and started some sort of psychological terrorism stating the roads in Fuerteventura are dangerous, that there are many car thieves, people drive crazy and only 40% of roads have asphalt....which is ALL not true, in reality. She said that they needed to take €1.220 as deposit for damages and fuel. Very expensive but we had not many choices, so we did it (and after 4 hours flight, 1+ h of queue and empty stomach you don't want to throw away your voucher and start a new queue for another car at a manybe higher price..) The papers said the car had no damage, we checked it and saw nothing particular, also because it was already dark when we collected it. During our holiday we casually heard about terrible reviews on Goldcar, and thank God for that!!! We felt as we were going to end up in their trap as well, so when we returned it we made DOZENS of pictures of the car. When we went to the box office, initially there was no one (how strange!!!) but eventually two guys with Goldcar shirts turned up. I asked them if I could have a paper stating the car was returned in good conditions but they refused to do so, insisting on the fact that "there is no paper" and that I would have received an email. When I said that this paper is normal practice of every rental company, they got annoyed and aggressive, shouting that "there is no paper", and "you will receive an email", refusing once more to check the car. I left saying "fine, but be aware that I made A LOT of pictures" my deposit was returned a few days ago, so that's a great relief...but I feel I was just lucky that no scam happened, because everything seemed going in that direction...if we were a bit more distracted and trustful we would have certainly been scammed, as everything seemed like a set-up of the same old trick they did to many many customers all across Europe over the years. so, ultimately, AVOID AT ALL COSTS!! If you can't avoid: - insist on every possible paperwork - take many pictures when you pick up the car and when you return it (including the tank indicator, tyres, car instrumentation panel....everything!) - if you feel suspicious, trust your instinct and go with someone else...trust me, you'll save money and hassle I wonder, reading other reviews and knowing that the Antitrust has fined them many times, how come companies like these can exist in a civilized world...probably the money they make by literally robbing costumers is enough to pay lawyers, politicians or whoever.