I have tried to contact a manager re a serious complaint and general lack of service to no avail . The service we have received was 1st class up to 8 weeks ago since then missing items ,wrong meals have been the order of the day nearly every week ,however yesterday topped it all when our 4 meals turned up with no ice what so ever had to throw whole box away customer care no use what so ever I wanted to speak to a manager and was promised. One would ring in 24hrs rang again today to be told it could be 24 -48 hrs but to be on the safe side Gousto would ad another 24hrs What is going on this is ridiculous