I started using Gousto about 5 years ago, and was a very happy and satisfied customer until things went rapidly downhill in the last year. It began with the occasional box missing the odd ingredient or two. These days you are lucky if you can make any of the recipes you select as you can pretty much guarantee a key ingredient will be missing. And when you contact customer service they always give you the same tired response; ‘oh we are sorry for the inconvenience and we will feed it back to our warehouse depot to make sure it doesn’t happen again’. Except it’s happened almost every week for the last 2 months for me now. And so my patience has run out and I’ve requested they delete my account. Such a shame for a company that was once brilliant at what it did.